Terms and Conditions

Shipping Policy

1.1 Delivery Timeframe

At Gaia Pharmacy, we strive to ensure that your order is processed and shipped within one business day of placement. The typical delivery time to most countries is about three weeks from the date of dispatch. However, please be aware that due to the ongoing impact of Covid-19 on international logistics, delivery times may vary and some delays can be expected. We appreciate your patience and understanding during these times. Once your order is shipped, you will receive an email notification with tracking details to monitor its progress.

1.2 Package Details

Each package dispatched from Gaia Pharmacy includes the following details to ensure a smooth customs and delivery process:

The client’s name and delivery address as specified in the order.
A customs declaration form marked as “medication” or “RX medication” (without specifying details of the medication), declaring the value of the medicine to usually be less than $75. This helps in avoiding extensive customs duties and facilitates easier processing at the border. Shipping charges are not included in the declared value.

**Please note: If required, we can provide a detailed invoice for the total amount paid, including the cost of the medication and the shipping charges.

1.3 Prescription Requirements

Gaia Pharmacy adheres strictly to the laws and guidelines set by the USA FDA. To order from us, a valid prescription from a licensed physician is required for all medications. We do not ship scheduled drugs or controlled substances. Depending on your country’s regulations, orders are generally limited to a three-month supply of medication. We advise all our customers to check with their local authorities to ensure compliance with local laws and to determine any specific requirements that might apply to their medication orders.

1.4 Prescription Assistance

Gaia Pharmacy is committed to ensuring that our customers can access the medications they need. If you do not have a prescription from your local physician, we can facilitate a connection with one of our trusted licensed physicians who can evaluate your medical needs. It is always advisable to consult with your local physician first to determine the right medication for you. Should you opt for an assessment by our physicians, they will review your medical information, may ask additional questions to ensure the appropriateness of the medication, and then provide a scanned copy of the prescription directly to your email. A hard copy of the prescription will also be included with your package. If our physician determines that it is unsafe to prescribe the requested medication, or recommends that you visit a local general practitioner (GP), we will process a full refund. We maintain the highest standards of privacy and security; none of your personal health information is shared outside the context of your direct medical care.

1.5 Tracking and Delivery Issues

Once your order has been processed and entered into our system, you will receive a confirmation email that includes the tracking details of your package. The tracking number is assigned to your package at our pharmacy and becomes active on the courier company’s website only after the package has reached their facility, which may take a few days after dispatch. If you do not see immediate tracking updates, please allow some time for the information to appear. In case your package tracking details are still not visible on the courier website after several days, we encourage you to contact our Customer Service through the website’s chat option for assistance. We are here to help resolve any issues and ensure that your package reaches you as expected.

Returns, Refunds, and Cancellations

2.1 Return and Refund Policy

Gaia Pharmacy is dedicated to delivering high-quality medications and ensuring that all orders are processed accurately according to the prescription and customer requirements. However, due to health and safety regulations, we cannot accept returns of medications once they have left the pharmacy. Refunds may be issued under the following conditions:

Mismatched Products: If the product delivered does not match the order placed, you are entitled to a refund.
Expiry Date Issues: If the product delivered is near or past its expiry date (medications with an expiry date of less than 3 months are considered near expiry).
Damaged or Tampered Products: If the product is damaged or tampered with upon delivery (we advise not to use any product with a tampered seal).

If you encounter any of the above issues, please contact our customer care within 3 days of product delivery to initiate a return request. Gaia Pharmacy reserves the right to cancel the return request if it is made after the 3-day window. Upon verification of the issue, if the complaint is found genuine, we will initiate the refund process.

2.2 Cancellation Policy

Customers may cancel their orders any time before the order has been shipped. Once the order has been shipped, it cannot be canceled. Gaia Pharmacy also reserves the right to cancel orders under certain conditions, such as:

Non-Personal Use: If it is evident that the products ordered are not for personal consumption but for commercial resale.
Invalid Address: If the delivery address provided is invalid or incomplete.
Malpractice in Order Placement: If there is any malpractice used to place the order.

There are no cancellation charges if an order is canceled in accordance with our policy terms.

2.3 Shipping and Importation

All orders placed with Gaia Pharmacy are dispatched through trusted courier companies or postal services. We ensure that shipping charges are included in the product’s sales price, and no additional shipping fees are charged. Due to the nature of international shipping and varying customs regulations, customers should be aware of the importation laws pertaining to medication in their respective countries. The following points are important for international customers:

Customs Contact: You may be contacted by customs to verify personal details and validate your prescription.
Customs Seizure: If your package is seized by customs, Gaia Pharmacy cannot assist in its release, nor will we provide a refund or exchange for seized items.

Customers are encouraged to provide accurate and truthful information during purchase to ensure compliance with all local regulations concerning the importation of medications.

Privacy Policy

3.1 Data Protection

Gaia Pharmacy is committed to the highest standards of data protection and ensures the security of customer information. Our policies are designed to protect your personal and medical information from unauthorized access, alteration, or destruction. Specific measures include:

Secure Storage: All personal data is securely stored and protected against unauthorized access.
Confidentiality: We adhere to strict confidentiality protocols to ensure that your information is kept private.
Non-disclosure: Your personal information is never sold, shared, or disclosed to third parties, except as required by law or necessary to fulfill service obligations (such as shipping and customs clearance).

3.2 Use of Information

At Gaia Pharmacy, the personal information collected from our customers is used solely for the purpose of providing better service and fulfilling order requirements. The ways in which we use this information include:

Order Processing: Using contact details to process and ship orders efficiently.
Prescription Verification: Utilizing medical information to verify prescriptions as per regulatory requirements.
Customer Support: Contact information may be used to communicate with you regarding your order status or to resolve any issues.
Improving Services: We may use information to understand customer needs and preferences, which helps us improve our product offerings and service quality.

Website Use Policy

4.1 Site Content

Gaia Pharmacy provides content on our website for general informational purposes only. The following disclaimers apply to the use of our site:

Medical Advice: The information available on the website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Content Usage: The use of information provided on the website is at your own risk. Gaia Pharmacy does not guarantee the accuracy, relevance, timeliness, or completeness of any information on the site.

4.2 User Responsibilities

As a user of the Gaia Pharmacy website, you have certain responsibilities to ensure that your interaction with our site is legal and accurate:

Information Accuracy: You are responsible for ensuring that any personal or medical information you provide is accurate and complete.
Legal Compliance: You must comply with all applicable local laws regarding online conduct and acceptable content. It is your responsibility to be aware of the regulations in your jurisdiction, especially those concerning the importation and use of prescription medications.
Ethical Use: The website should be used in an ethical manner, respecting the terms of use and the rights of other users. Any misuse of the site or its content may result in restricted access or legal action.

By accessing and using the Gaia Pharmacy website, you agree to adhere to these terms, which are designed to ensure a safe, reliable, and legal use of our online resources.

Liability of Gaia Pharmacy

5.1 General Disclaimer

Gaia Pharmacy provides its website, content, and services on an “as is” basis without any warranties of any kind, either express or implied. The following limitations apply to the liability of Gaia Pharmacy:

Website and Product Use: Gaia Pharmacy is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of, or the inability to use, the website or any products purchased from the website.
Content Accuracy: While we strive to keep the information on our website accurate and up to date, we do not warrant that all the information provided will always be completely accurate, current, or applicable to your particular situation.
Service Interruptions: Gaia Pharmacy does not guarantee that the website will be uninterrupted or error-free, and we are not responsible for any interruptions, technical failures, or other problems encountered on the site.

5.2 Financial Limitation of Liability

To further define our limitations of liability:

Cap on Damages: The maximum liability of Gaia Pharmacy for any claims arising out of or related to the use of the website or products purchased from Gaia Pharmacy, whether in contract, tort, or otherwise, will not exceed the amount you paid, if any, for the products or services.
Time Frame for Claims: Any claims against Gaia Pharmacy must be made within one month of the event giving rise to such claim, and any claims filed beyond this time frame will be considered void.

This liability section is designed to protect both the user and Gaia Pharmacy by clearly stating the extent of legal accountability and the restrictions on potential claims.